Iterative Research Terms of Service (“Agreement”)

This Terms of Service (“Agreement”) is entered into by and between Iterative Research (“Provider”) and the entity or person accessing or utilizing the Services (“Customer”). This Agreement outlines the terms and conditions governing the use of Iterative Research’s services and any associated Order Forms. The “Effective Date” of this Agreement is the earlier of (a) Customer’s initial access to the Services through any online registration, provisioning, or ordering process, or (b) the Effective Date of the first Order Form. This Agreement applies to the Customer’s initial and all subsequent service subscriptions or purchases referencing this Agreement. Iterative Research reserves the right to modify this Agreement as outlined in Section 13.4 (Amendments).

Capitalized terms are defined in Section 1 or where first used in this Agreement.

1. Definitions

1.1 “Authorized Devices”: Devices such as desktops, laptops, and other compatible hardware used to access the Services.

1.2 “Content”: Research outputs, data, designs, analyses, or materials created by the Customer or Users using the Services or imported into the platform.

1.3 “Documentation”: Technical and instructional materials provided by Iterative Research describing the features, usage, and functionality of the Services.

1.4 “Services”: Iterative Research’s proprietary web-based tools, platforms, and applications for collaborative research workflows, experimentation, and analysis. Specific details are outlined in the applicable Order Form.

1.5 “Order Form”: The document signed by both parties that specifies the details of the Customer’s subscription to Iterative Research’s Services.

1.6 “Modules”: Add-ons or components within the platform that extend functionality. Modules may be created by Iterative Research, Customers, or third parties. Modules provided by Iterative Research are supported as part of the Services.

1.7 “User”: Any individual (e.g., employee, contractor) affiliated with the Customer who is authorized to access the Services.

2. License and Use Rights

2.1 Services License:
Provider grants Customer a non-exclusive, non-transferable, revocable license during the Term to:
(a) Use the Services, including platform-based workflows and analysis tools, for internal research and operational purposes; and
(b) Download and install any applicable desktop or mobile applications.

The Services are provided electronically.

2.2 Access Management:
Provider will supply necessary credentials and protocols (“Access Credentials”) for Customer and Users to access the Services. The Customer shall provision and manage User accounts, including assigning administrators to oversee the configuration and use of the Services.

2.3 User Accounts:
Users must register with valid credentials, including names and email addresses. User credentials are strictly personal and non-transferable. Automated or shared accounts are prohibited.

2.4 Restrictions:
Customer and its Users agree not to:
(a) Reverse engineer, decompile, or modify the Services;
(b) Interfere with or disrupt the Services, including unauthorized access to accounts or data;
(c) Use the Services to process or analyze sensitive or prohibited data;
(d) Use the Services to develop competing products;
(e) Violate any applicable laws or third-party rights while using the Services.

2.5 Content Restrictions:
Customer shall ensure that uploaded or generated Content:
(a) Does not violate applicable laws or rights (e.g., intellectual property or privacy);
(b) Is not defamatory, offensive, or harmful;
(c) Is used solely within the intended context of research and analysis.

Iterative Research reserves the right to remove Content that violates this Agreement.

2.6 Publicity Rights:
Iterative Research may refer to the Customer as a client and use the Customer’s logo in promotional materials, unless otherwise agreed in writing.

2.7 Support:
Iterative Research will provide standard support services, including:
(a) Email support during standard business hours for assistance and error resolution;
(b) Software updates and improvements as determined by the Provider.