Terms & Conditions

Iterative Research Terms of Service

This Terms of Service (the “Agreement”) is entered into by and between Iterative Research (the “Provider”) and the entity or person accessing or using the Services (the “Customer”). The Agreement governs use of the Services and any Order Forms. The effective date is whichever comes first: the Customer’s initial access, or the effective date of the first Order Form.

This Agreement applies to the Customer’s initial subscription and to all subsequent subscriptions or purchases that reference this Agreement. Iterative Research reserves the right to modify this Agreement as described in the Amendments section. Capitalized terms are defined below or where first used in this Agreement.

1. Definitions

1.1 Authorized Devices. Devices such as desktops, laptops, and other compatible hardware used to access the Services.

1.2 Content. Research outputs, data, designs, analyses, or materials created by the Customer or Users using the Services, or imported into the platform.

1.3 Documentation. Technical and instructional materials provided by Iterative Research that describe the features, usage, and functionality of the Services.

1.4 Services. Iterative Research’s proprietary online tools, platforms, and applications for collaborative research workflows, experimentation, and analysis. Details appear in the applicable Order Forms.

1.5 Order Form. The document signed by both parties that specifies the details of the Customer’s subscription to the Services.

1.6 Modules. Extensions or components within the platform that add functionality. Modules may be created by Iterative Research, by Customers, or by third parties. Modules provided by Iterative Research receive support.

1.7 User. Any individual, such as an employee or contractor, affiliated with the Customer who is authorized to access the Services.

2. License and Use Rights

2.1 Services License

The Provider grants the Customer a nonexclusive, nontransferable, revocable license during the Term to use the Services, including platform workflows and analysis tools, for internal research and operational purposes, and to download and install any applicable desktop or mobile applications. The Services are provided electronically.

2.2 Access Management

The Provider will supply the credentials and protocols (the “Access Credentials”) that the Customer and its Users need to access the Services. The Customer manages User accounts and designates administrators for configuration oversight.

2.3 User Accounts

Users must register with valid credentials, including names and email addresses. User credentials are strictly personal and may not be transferred. Automated or shared accounts are prohibited.

2.4 Restrictions

The Customer and its Users agree not to:

• Reverse engineer, decompile, or modify the Services.
• Interfere with or disrupt the Services, including any unauthorized access to accounts or data.
• Use the Services to process or analyze sensitive or prohibited data.
• Use the Services to develop competing products.
• Violate any applicable laws or the rights of third parties while using the Services.

2.5 Content Restrictions

The Customer shall ensure that uploaded or generated Content:

• Does not violate applicable laws or rights, such as intellectual property or privacy rights.
• Is not defamatory, offensive, or harmful.
• Is used solely within the intended context of research and analysis.

Iterative Research reserves the right to remove Content that violates this Agreement.

2.6 Publicity Rights

Iterative Research may refer to the Customer as a client and use the Customer’s logo in promotional materials, unless otherwise agreed in writing.

2.7 Support

Iterative Research will provide standard support services, including email support during standard business hours for assistance and error resolution, and software updates and improvements as determined by the Provider.

Contact

Questions about these Terms can be sent to [email protected].